Refund policy

Last updated: 11 October 2026 Our Christmas experiences are digital and delivered by email straight after you buy, so the magic can start right away. Change of mind When you buy, you ask us to make your experience available immediately. Once you have opened your experience, you lose your 14-day right to cancel, so we're unable to offer a refund for a change of mind. If something isn't working If an experience doesn't work as described, please email us with your order number and a short note about what's happening. We'll do our best to fix it quickly. If we can't put it right, we'll give you a refund. Bundles and multiple items Each experience in a bundle, and each item in an order, is treated in the same way. How refunds are paid Refunds go back to your original payment method, normally within 14 days of us agreeing to them. When an order is refunded, its experience links stop working. Your legal rights This policy doesn't affect your legal rights as a consumer. Contact us Email northpole@xoandco.co.uk with your order number. XO & CO.