How will I receive my experience?
Straight away, by email. As soon as your order is complete, we send an order confirmation with a personal button for each experience you bought. If you can't see it, please check your junk or spam folder.
Is anything sent in the post?
No. Our Christmas experiences are digital, so there's nothing to wait for and nothing to post.
What do I need?
A phone, tablet or computer with an internet connection. Turn the sound up for the full magic. A printer is optional, for printing your certificate or letters.
How many times can we use it?
- Santa's Magic Snowball: 10 magical reveals.
- North Pole Christmas Post: 10 magical deliveries to the North Pole.
- Santa on Speed Dial: up to 10 calls a day, all through the Christmas season. New calls are ready every midnight.
Buying more than one adds more. For example, two Snowballs give 20 reveals. Viewing, saving and printing your certificate and letters never uses any of your allowance.
Can we use it on more than one device?
Yes. Your personal link works on any of your devices. Please keep it to your family, because anyone with the link can use it.
What happens to our letters to Santa?
We keep a secure, encrypted copy so you can read, save and print your letters on any device with your personal link. They are deleted automatically at the end of 31 January, and you can delete them sooner at any time from your letters page. You can read more in our Privacy Policy.
I can't find my email. What should I do?
First, check your junk or spam folder. If it's not there, email us at northpole@xoandco.co.uk with your order number and the elves will send your links again.
Something isn't working. Who can help?
Email northpole@xoandco.co.uk with your order number and a short note about what happened, and we'll help as quickly as we can.